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Security, Data Protection and Complaints FAQs


Security, Data Protection and Complaints 

Security of your assets and your data is of high priority to us. Here is what you need to know about the security the investment company, TAM Asset Management, has in place. 

How secure is my money? 

TAM is a member of the Financial Services Compensation Scheme (FSCS) and you may be entitled to compensation for any losses, up to £50,000, in the unlikely event of TAM being declared in default or going into liquidation.  

The security of your investment is paramount, which is why TAM Asset Management don’t seek to hold client money or assets directly. Instead, your investments are held with TAM’s custodian, Pershing Securities Limited (Pershing), who look after over 600,000 clients with assets of over US$1 trillion. They are part of The Bank of New York Mellon Corporation (BNY Mellon), one of the world’s largest and strongest financial institutions who offer some of the highest levels of protection available in the industry. 

How do you ensure my account remains secure? 

TAM doesn’t store any of your access, account or personal detail online. Any time a request is made via the online web portal to amend any detail relating to your account, you will receive a text to the mobile phone number you have provided. If you have not made any changes yourself you should contact TAM immediately via phone on +44 (0)207 549 7705. 

No action is taken to amend your account in any way from a simple change of email address to a request for a withdrawal without manual checks by TAM. Therefore, if you receive a text notifying you of changes to your account that you don’t recognise out of UK office hours, you should still call the above number and leave a message. TAM will contact you at 9am next day before any amends are made. This acts as a failsafe to ensure the security of your account. 

How is my Personal Data used? 

Your Personal Data will only be shared between TAM, Pershing (TAM’s custodian) and Adroit Financial Planning. Your details will not be shared with any other third parties.  

Your explicit consent allowing TAM and Adroit Financial Planning to bring to your attention additional services is provided as part of the application process. However, you may provide us with written notice to revoke this permission at any time by emailing More detail on usage of your data for the purposes of managing your account is available in the Terms and Conditions in Section “Part 19 Data Protection and Fair Processing”. 

Do you run a credit check on me? 

No, we don’t run a formal credit check. We use credit reference agencies to verify your details and this leaves a footprint on your profile, but it doesn’t affect your credit rating in the same way as a credit check. 

What do I do if I have a complaint? 

To benefit all Adroit Direct clients, there’s a complaint handling procedure in place to ensure that all complaints are handled fairly, consistently and promptly. Should a complaint occur, TAM would appreciate the opportunity to resolve any problems or difficulties for you. If you have a complaint against TAM, you should make the complaint directly to TAM either by letter, email or telephone. All complaints should be addressed to the Compliance Department using the following contact details: 

Compliance Department, TAM Asset Management Ltd, City Tower, 40 Basinghall Street, London, EC2V 5DE 

Telephone: +44 (0)207 549 7705 



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More information 

For full and detailed information, read TAM's FAQs.

Terms and conditions apply.