If you wish to make a complaint initially you should send your issue to firstname.lastname@example.org and the client care team should be able to assist. You can also call on 0161 871 8720 to speak with one of the team.
If we were not able to help with your complaint to your satisfaction you can contact the Financial Ombudsman.
Tel No: 0800 023 4567
Address: Exchange Tower, London, E14 9SR